"Inspired complete confidence"
Although your total honesty at our meeting was at times, off putting and made me think am I doing the right thing, it also made me realise how genuine and honest you were. When I left you I did feel very reassured. One the day of my surgery I was very nervous and still a little apprehensive, however, I was made to feel at ease from the moment I walked through the front door. I would like to pass on my sincere thanks to you and your whole team for what they did throughout the day. I really felt I had the best team all working together on me for the whole day. I know it is early days to see how successful the procedure went but everything so far is looking good and going well and at this time I have no regrets at all.
The day following my surgery I received a call from your post-operative nurse to see how I was and confirm that I knew and understood the aftercare, again those little things do not go unnoticed. Please do pass on my thanks to all your team. I look forward to seeing them again on my return visits as they all play such a vital part in the procedure. A would like to say a very big thank you to you Dr Ball. Your passion in what you do shows through immensely, and knew from my initial meeting with you that I had the best possible person looking after me. Your attention to detail is second to none and that inspired complete confidence in you from the moment we met right through to the completion of the surgery.
Mr C, London